Acceptable Use
This Acceptable Use Policy applies to all websites, applications, products, tools, APIs, dashboards, interfaces, communications, and related services owned or operated by Avenrow Labs, LLC ("Avenrow Labs", "Company", "we", "us", or "our") that link to or reference this policy (collectively, the "Services"). This policy is incorporated into our Terms of Use.
You may not use the Services, or any content or output generated through the Services, to engage in prohibited conduct described below.
1. ILLEGAL OR HARMFUL USE
You may not use the Services to violate any applicable law, regulation, court order, contract, third-party policy, or third-party right. You may not use the Services to create, upload, transmit, distribute, facilitate, or promote unlawful, fraudulent, deceptive, harmful, defamatory, invasive, abusive, harassing, threatening, obscene, or exploitative content or activity.
2. INTELLECTUAL PROPERTY AND PRIVACY
You may not use the Services to infringe, misappropriate, or violate copyrights, trademarks, trade secrets, publicity rights, privacy rights, contractual rights, or other intellectual property or proprietary rights. You may not submit information that you do not have the right to use or process.
3. SECURITY ABUSE
You may not:
- (a) probe, scan, test, or attack the vulnerability of any system without authorization;
- (b) attempt to bypass authentication, access controls, rate limits, usage limits, billing controls, or security measures;
- (c) access or use accounts, data, systems, or networks without permission;
- (d) distribute malware, viruses, worms, logic bombs, credential-stealing tools, or harmful code;
- (e) interfere with the availability, performance, integrity, or security of the Services or third-party systems; or
- (f) use bots, scrapers, automated agents, or scripts in a way that overloads, disrupts, or misuses the Services.
4. SPAM, DECEPTIVE COMMUNICATIONS, AND IMPERSONATION
You may not use the Services to send spam, phishing messages, fraudulent communications, deceptive promotions, unsolicited bulk messages, or communications that violate anti-spam, telemarketing, consumer protection, or electronic communications laws. You may not impersonate another person or entity, misrepresent affiliation, or create misleading sender identities, caller identities, domains, or customer communications.
5. TELEPHONY, AUDIO, AND CUSTOMER COMMUNICATIONS
If you use the Services to create, format, analyze, or deploy scripts, prompts, phone-system content, recordings, audio, voice materials, call flows, support flows, or customer communications, you are responsible for obtaining required consents and complying with applicable laws and platform rules, including rules relating to call recording, artificial or prerecorded voice, autodialing, telemarketing, text messaging, consent, unsubscribe rights, and customer privacy.
6. AI AND GENERATED OUTPUTS
You may not use AI Features or generated outputs to:
- (a) deceive, defraud, manipulate, or harm people;
- (b) generate or distribute materially false, misleading, or impersonating content without appropriate context or permission;
- (c) make high-impact decisions about employment, credit, housing, insurance, education, legal rights, medical care, or similar matters without appropriate human review and legal compliance;
- (d) create malware, exploit code, instructions for cyber abuse, or evasion techniques;
- (e) generate unlawful surveillance, profiling, or biometric identification systems;
- (f) violate third-party model, platform, marketplace, telecom, app store, or integration rules; or
- (g) avoid legal duties, safety requirements, or professional review.
7. CHILD SAFETY AND SEXUAL CONTENT
You may not use the Services to exploit, sexualize, endanger, target, or harm minors. You may not upload, generate, request, distribute, or facilitate child sexual abuse material or sexual content involving minors. We may report suspected child exploitation to appropriate authorities.
8. HATE, HARASSMENT, AND VIOLENCE
You may not use the Services to promote hatred, harassment, threats, abuse, violence, self-harm, or exploitation. You may not target people or groups based on protected characteristics in a way that is unlawful, abusive, or harmful.
9. REGULATED OR HIGH-RISK ACTIVITIES
The Services are not intended to replace qualified professional judgment. You may not use the Services as the sole basis for legal, medical, financial, tax, accounting, employment, hiring, compliance, safety-critical, emergency, or other high-risk decisions. You are responsible for obtaining professional review where appropriate.
10. ABUSE OF SERVICE PLANS
You may not create multiple accounts to avoid usage limits, share accounts in violation of plan terms, resell access without authorization, reverse engineer the Services, scrape protected data, or use the Services in a way that harms service availability, billing integrity, or other users.
11. ENFORCEMENT
We may investigate suspected violations of this policy and may remove content, disable outputs, restrict features, suspend accounts, terminate access, withhold or reverse credits, report activity to authorities, or take other action we consider appropriate. We are not required to monitor all activity, and failure to enforce this policy in one instance does not waive our right to enforce it later.
12. REPORTING ABUSE
Report abuse, security concerns, or policy violations to support@avenrowlabs.com or legal@avenrowlabs.com.