Refund Policy
This Refund, Cancellation, and Digital Delivery Policy applies to purchases, subscriptions, digital products, downloadable materials, software access, generated outputs, and related services offered by Avenrow Labs, LLC ("Avenrow Labs", "Company", "we", "us", or "our") through https://avenrowlabs.com/ and any product-specific website, application, checkout page, dashboard, or service operated by Avenrow Labs that links to or references this policy (collectively, the "Services").
Product-specific checkout pages, subscription terms, product pages, order forms, or written agreements may provide additional or different refund, cancellation, delivery, or fulfillment terms. If those terms conflict with this policy, the product-specific terms control for the applicable product or purchase.
1. DIGITAL DELIVERY
Most Services are delivered digitally. Digital delivery may include account access, software access, API access, dashboard access, downloadable files, generated outputs, formatted documents, audio files, scripts, templates, reports, prompts, or other digital materials.
Unless a product-specific page states otherwise, digital products and access are delivered electronically through the applicable Service, account, email, download page, or integration after payment is accepted or after the order is otherwise approved. Delivery times may vary due to payment review, account verification, fraud-prevention checks, system availability, third-party service availability, or other operational reasons.
You are responsible for providing accurate account, contact, billing, and delivery information. We are not responsible for delivery failures caused by incorrect information, email filtering, account access issues, third-party platform restrictions, or circumstances outside our reasonable control.
2. SUBSCRIPTIONS AND RENEWALS
Some Services may be offered as subscriptions. Unless stated otherwise at checkout or in product-specific terms:
- (a) subscription fees are billed in advance;
- (b) subscriptions renew automatically until canceled;
- (c) cancellation stops future renewals but does not automatically refund fees already paid;
- (d) access may continue until the end of the current paid billing period unless otherwise stated; and
- (e) usage limits, credits, quotas, or included features may reset or expire according to the applicable plan terms.
You are responsible for canceling before the next renewal date if you do not want to be charged for the next billing period. If you have trouble canceling, contact support@avenrowlabs.com.
3. ONE-TIME PURCHASES
One-time purchases may include downloadable digital goods, generated outputs, formatted files, reports, templates, scripts, audio files, or other digital materials. Unless product-specific terms state otherwise or applicable law requires otherwise, one-time digital purchases are final once the digital product, output, file, or access has been made available.
4. REFUNDS
Unless product-specific terms state otherwise or applicable law requires otherwise, payments are non-refundable after digital access, downloadable content, generated outputs, or digital materials have been provided.
We may, in our discretion, provide a refund, credit, replacement, or other remedy where:
- (a) you were charged in error;
- (b) a duplicate charge occurred;
- (c) the purchased Service was not delivered due to a failure under our control;
- (d) a product-specific refund guarantee applies;
- (e) a legal requirement requires a refund; or
- (f) we determine that a refund, credit, or replacement is appropriate under the circumstances.
Refund requests should be sent to refunds@avenrowlabs.com and should include the account email, product name, order date, transaction identifier if available, and a short description of the issue.
5. CHARGEBACKS AND PAYMENT DISPUTES
If you believe a charge is incorrect, contact refunds@avenrowlabs.com before initiating a chargeback where reasonably possible. We may suspend or restrict access to the Services while a payment dispute, chargeback, suspected fraud, or unpaid balance is being reviewed.
6. TRIALS, DISCOUNTS, AND PROMOTIONS
Trials, discounts, credits, coupons, and promotional offers may be subject to additional terms. Unless stated otherwise, promotional offers are non-transferable, cannot be redeemed for cash, and may be changed or discontinued at any time. If a trial converts to a paid subscription, the disclosed subscription fee will apply unless you cancel before the trial ends.
7. PHYSICAL DELIVERY OR FULFILLMENT
Some Services may allow digital outputs, materials, or related products to be requested for physical delivery or fulfillment. If physical delivery is offered, the applicable checkout page or product-specific terms may describe shipping options, estimated delivery times, shipping charges, taxes, customs, import duties, carrier limitations, return eligibility, and replacement rules.
Unless product-specific terms state otherwise:
- (a) physical delivery is available only where supported by the applicable product and fulfillment provider;
- (b) shipping estimates are not guaranteed delivery dates;
- (c) you are responsible for providing a complete and accurate delivery address;
- (d) taxes, customs, import duties, and carrier fees may be your responsibility;
- (e) customized, personalized, generated, printed-on-demand, or made-to-order physical items may not be returnable except where required by law or where the item is materially defective; and
- (f) lost, delayed, damaged, or returned shipments will be handled according to the product-specific terms, carrier rules, and applicable law.
8. PRODUCT CHANGES AND AVAILABILITY
We may modify, suspend, discontinue, replace, or limit Services, features, plans, outputs, fulfillment methods, or product availability. If a paid Service is discontinued before the end of a prepaid period, we may provide a pro-rated refund, credit, replacement service, or other remedy at our discretion, unless applicable law requires a different result.
9. CONTACT
Refund and billing questions: refunds@avenrowlabs.com
General support: support@avenrowlabs.com
Legal notices: legal@avenrowlabs.com
Avenrow Labs, LLC
169 Madison Ave
STE 68016
New York, New York 10016